Frequently Asked Questions
Everything you need to know about your Tulas experience.
How do I determine the right size for me?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or you can contact our style consultants for personalized advice.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
When will my order arrive?
Standard shipping typically takes 3-7 business days. Once your order ships, you will receive a confirmation email with a tracking number to monitor your delivery in real-time.
Do you ship internationally?
Yes, Tulas ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How should I care for my Tulas garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner label. Most of our pieces benefit from cold washing and air drying to prevent shrinkage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.